Services

Robotic Process Automation

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Our Core Services

END-TO-END IMPLEMENTATION APPROACH

Robotic Process Automation

Discovery

Candidate processes are identified across the organization and evaluated in terms of automation feasibility as well as ROI. A process backlog is then filled in according to the organizational priorities of the customer while stakeholders are coached on how to get the most out of RPA.

Design

Current and future state RPA-enabled processes are documented. The appropriate technical solutions are proposed taking into account critical technical and operational requirements.

Develop

The automated workflow is developed and comprehensively tested based on the as-is and the future state process documentation.

Deploy

The automated workflows are integrated into the live production environment and the stakeholders are briefed on the new process.

Hypercare

The automated workflow is monitored during a variable hypercare window that ensured it is executing the tasks as designed and according to all process requirements.

Optimize

The automated workflows are refined in order to ensure optimal performance throughout, as well as to minimize the number of robots needed.

NEXT STEPS

Identify Process Candidates for RPA
  • Review existing process mapping and value heatmaps
  • Run workshops with executives and department leaders in order to promote RPA and identify high potential automation candidates
  • Rate processes based on a value and complexity scale.
Conduct Process Assessment
  • Conduct follow-up sessions with department leadership
  • Further define chosen processes by documenting them at a high level
  • Collect relevant process and financial data
  • Identify process complexity and potential changes
  • Define exception handling principles
Develop Cases to Validate Opportunity
  • Estimate decreased human workloads, fee reductions, and/or cost avoidance associated with the defined future state
  • Integrate software licensing and subscription costs
  • Determine ongoing robot management assumptions
Document, Build, Test, and Launch
  • Identify business unit and IT leadership to champion RPA initiatives; conduct meetings to socialize requirements
  • Select RPA software vendor
  • Develop RPA IT infrastructure
  • Document chosen processes at the keystroke level
  • Build, test, and deploy automated workflows using an agile approach in order to speed delivery
  • Monitor robot performance

RPA – OUR JOURNEY

Robotic Process Automation

OPTIMIZE
ASSES RPA
ESTABLISH COE
STANDARDIZE
ESTABLISH scale
integrate

The RPA industry

What is Robotic Process Automation?

Subset of Business Process Service Delivery Automation (BPSDA). It refers to automation that interacts with a computer-centric process through the software’s User Interface supporting the process

Robotic automation aims to use a computer to manipulate existing application software (CRMs, ERPs, help desk and claim applications) in the same way that a person works with those systems.

By configuring a software that will automate the activities or tasks previously performed by human beings.



RPA aims to replace the repetitive and no value added clerical tasks performed by humans, with a virtual workforce of robotic FTEs, transforming the human workforce into “Uber Administrators”.

The RPA industry

RPA Adoption Across Industries and Processes

RPA IS A HIGH PRIORITY FOR MOST GLOBAL IN-HOUSE CENTERS

Insurance

Healthcare

Manufacturing

Telekom

Utilities







F&A







PROCUREMENT







HUMAN RESOURCES







CONTACT CENTER







SPECIFIC PROCESES

Cards activ. frauds Claim discovery

Claims processing New business preparation

Reports automation System reconciliation

Bills of material generation

Service order manag. Quality reporting

Account setup Meter reading validation

Potential for RPA


HIGH


MEDIUM-HIGH


MEDIUM-LOW


LOW

RPA evolution

What is the Spectrum of Automation?

Level 1


Scripting & Business Process Management

Level 2



Enterprise RPA

Level 3




Natural Language Processing

Level 4





Machine Learning

Level 5






Artificial Intelligence

  • Software robots automating manual repetitive activities
  • Automation of activities for multiple functions and business units
  • Integration of data from multiple systems reducing the need for single enterprise wide systems
  • Industrial robots
  • A digital workforce totally replacing human beings
  • The RPA industry is growing exponentially! Forrester predicts it will grow from $250 million in 2016 to $2.9 billion in 2021.

The technology

UiPath’s RPA platform

Breadth

Automate a large variety of processes, across any environment.

Velocity

Do it quickly and reliably.

Flexibility

Get more work out of fewer robots and less IT investment.

Agility

Scale automation, react to any change.

Resilience

Operate enterprise wide with strong security.

UiPath platform

UiPath platform delivers enterprise-wide automation benefits, residing within an open, extensible architecture designed for truly smart & highly scalable automation.

UiPath Studio

Studion designer is the perfectly intuitive environment where anybody candcan model automation visually, without code. A powerfull recorder literally builds automation by whatching you work and a rich library of template activities will get yoy moving fast and easy.

UiPath Orchestrator

Orchestator manages your entire workface, handing all the critical enterpise duties: release management, centralized logging, reporting, auditing and monitoring, remote controlm workload, balancing and asset amangement.

UiPath Robot

UiPath Robot executes processes with perfect accuracy. It can run assisted , automatically executing tasks under your employees control an supervision, or unassisted, processing high-volume work independently from human interaction.

The benefits

RPA benefits drive financial and operational value

COST REDUCTION
INCREASED COMPLIANCE
INCREASED ROI
CYCLE TIME REDUCTION 75+%
INCREASE CUSTOMER EXPERIENCE
NON-INVASIVE TECHNOLOGY
High Scalability Within Minutes
Better Management Capabilities